In this edition of Health Check, we're introducing a package of content to help you improve the service you provide for customers. By delivering Skill-Pills to mobile devices, your colleagues can receive key tips and advice just whenever they need it, improving overall performance and increasing sales.
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Our Services Package includes 12 Skill-Pills, covering key aspects of improving service.
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How can senior managers within an organization implement a service strategy that incorporates the suggestions of those on the ground? This is a major problem for the service industry: while those on the ground are best placed to suggest changes to current policy, it is senior staff that orders such changes. This Skill-Pill maps out a simple tried-and tested system for passing feedback and directions up and down the ladder.
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This Skill-Pill walks through a number of key areas that a new manager will have to take care of, to ensure his or her service team is consistently providing a great service. By pointing you in the right direction on subjects such as how your values are displayed, how staff are rewarded and how to focus resources, this Skill-Pill will help you have an immediate impact on your service team.
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Did you know that a dissatisfied customer who makes a complaint, and thinks the complaint was well-handled, is more likely to buy from you than a customer who never had a complaint? This is a fact, and it's too often ignored when companies institute their complaints procedure. View this Skill-Pill for some ideas for encouraging customers to complain, improving your service with this feedback, and following up complaints to ensure the customer is satisfied.
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Active Listening
Art Of Persuasion
Body Language For First Impressions
Connecting With People
Keeping Customers Loyal
Motivating Your Sales Force
Solving Problems Through Feedback
Performance Reviews 101
Keeping A Positive Attitude
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Back Issues
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